Coaching Performance

One of the most critical skills of the supervisor is the ability to coach and improve employee performance.    Participants in this course will identify situations that may indicate a need for performance coaching.  Supervisors will learn an effective process for conducting and documenting coaching sessions and discuss situations that require formal discipline.

Learning Outcomes

• Describe how employee performance indicates supervisor effectiveness.
  
  
• List common employee performance problems.
  
  
• Determine when to coach performance.
  
  
• Outline the steps utilized in coaching performance.
  
  
• Demonstrate the use of the coaching process.
  
  
• Formulate documentation to support performance goals and outcomes.
  
  
• Recognize the importance and identify examples of positive reinforcement in improving employee performance.
   
• Formulate measureable performance improvement goals and associated documentation.
  
  
• Evaluate when discipline is warranted.
  
  
• Understand the consequences to the institution of not coaching and/or using discipline as needed.